.......OK.....well despite Ashar saying that Microsoft never reply to queries :P ....I got the following which though it doesn't help with the No Glass issue, at least throws up one or two interesting points, not least that there are significant programming differences between The North American and other versions....mmm.... Also sounds like they have been inundated with requests for help with FSX. Wonder why that is? :-) Here is the email in it's entirety for anyone interested...........
Hello Derek,
Thank you for contacting Microsoft Online Customer Service.
I apologize for the delay in our response to your issue. Due to an unexpected increase in requests, our response time is longer than usual. I appreciate your patience in this regard.
I understand that you are experiencing issues with Flight Simulator X. I realize the importance of the issue and will assist you in reaching the appropriate resource.
Unfortunately, I am unable to assist you with your support request. At this time, our Support Professionals are only trained to troubleshoot issues with North American versions of our products whereas the Support Professionals at the local Microsoft subsidiaries are trained to troubleshoot issues with localized versions of our software.
Derek, from the information you have provided in your message, I found that you are located in United Kingdom. If you have purchased the Microsoft product in United Kingdom, your best resource for support is the Microsoft United Kingdom subsidiary.
There are significant programming differences between North America and localized versions of software. You will be best assisted by the subsidiary that specializes in the version. You can locate contact information for the United Kingdom subsidiary from the following web site:
http://www.microsoft.com/worldwide I hope your issue gets resolved soon and appreciate your patience in this regard.
Thank you for using Microsoft products and services.
Jaya
Microsoft Online Customer Service Representative
If you have any feedback about your Online Customer Service experience, please e-mail my manager, Abhijit Rao, at
managers@microsoft.com