problem with aerosoft

[lilley91]

i bought the lukla scenery from them, and it all went smoothly, got both the e-mail saying thankyou for using saferpay... and the one with the download link and the serial number

but when i got the beaver, i got the emial through saying thankyou for using saferpay but i havent yet got through the one with the download link etc. etc.

does anyone know either if i have made a mistake or whether there has been a mistake on aerosofts side

thanks
james

[C]

i bought the lukla scenery from them, and it all went smoothly, got both the e-mail saying thankyou for using saferpay... and the one with the download link and the serial number

but when i got the beaver, i got the emial through saying thankyou for using saferpay but i havent yet got through the one with the download link etc. etc.

does anyone know either if i have made a mistake or whether there has been a mistake on aerosofts side

thanks
james

Did you buy them in the same transaction? If so they will be on the same email. As always, check all your inboxes and junkmail - if not email aerosoft...

[matt2190]

You dont need the e-mail. Just log on to your account on the aerosoft website and your order should be there with a download link.

[C]

You dont need the e-mail. Just log on to your account on the aerosoft website and your order should be there with a download link.

Now there's a more sensible answer...

[lilley91]

hey guys

yeh ive checked my junk emails and stuff, and i have looked at my account and order details and stuff, to no avail....

im not impressed

ill e-mail aerosoft tomorro when i get back from tennis and squash if the e-mail hasnt arrived by then

james

[lilley91]

Hey again guys, im not sure how long i should wait before getting annoyed but i contacted aerosoft by e-mail but i have not had a reply yet, i emailed at 3 and it is now 10.

james

[C]

Hey again guys, im not sure how long i should wait before getting annoyed but i contacted aerosoft by e-mail but i have not had a reply yet, i emailed at 3 and it is now 10.

james

It also happens to be Saturday...

You can't necessarily expect 24hr customer support from a relatively small company. Just Flight are the same 9pm - 5pm Monday to Friday.

[lilley91]

oh yeah, forgot it was a saturday

still no reply, but it is a sunday!!  :P

james

[Hai Perso Coyone?]

I find it best to use their forum...