Internet Explorer error...

[Iwannabeapilot]

Right, let's start from the beginning. I assume your parents are using the AOL browser to log on to the Internet. Are you saying that they cannot access the AOL site with that? If so, the problem is with the AOL software & nothing to do with IE or any other alternative browser. Why not swallow your pride & go back to the AOL Tech Help people. Tell them that their last suggestion didn't work. They are the ones most likely to have the answer.

Will do. By the way I have nothing against the AOL Live help people.

Edit: just finished the conversation with AOL live help. "This error occurs for two main reasons; if the USB cable is not plugged into the PC from the modem or if the drivers have not installed correctly." Surely, if that was the case I wouldn't have been able to talk to him in the first place??  :-?

[Hagar]

[quote]Edit: just finished the conversation with AOL live help. "This error occurs for two main reasons; if the USB cable is not plugged into the PC from the modem or if the drivers have not installed correctly." Surely, if that was the case I wouldn't have been able to talk to him in the first place??

[Iwannabeapilot]

Why didn't you tell them that? Ask them to suggest something else. Don't give up until you fix it.

PS. Did you check the USB cable? Maybe the problem is with your connection.

The cable appears to be fine, there certainly aren't any noticeable problems with the connection. I've just been doing some more searching and found that this problem is normally associated with errors in page coding. But that seems unlikely since others would surely be having the same problems? Just a thought...

[Hagar]

Why didn't you tell them that? Ask them to suggest something else. Don't give up until you fix it.

PS. Did you check the USB cable? Maybe the problem is with your connection.

The cable appears to be fine, there certainly aren't any noticeable problems with the connection. I've just been doing some more searching and found that this problem is normally associated with errors in page coding. But that seems unlikely since others would surely be having the same problems? Just a thought...

OK but give the online Help people a chance. They can only go by what you tell them. Be as specific as you can about the problem. Stick to the facts & don't jump to conclusions. Try any suggestions they come up with even if they sound silly. It could be something very simple you hadn't even thought about.