I like CFS3 (let me say that straight up)
However, support is a problem.
Comparing tuning your car to tuning your game is wrong. (I agree with denishc)
New cars have warranties, if you have a problem the manufacturer stands behind their product! In fact, if I "tweaked" my car I could possibly VOID my warranty.
My car is a "performance" car, as I am not a mechanic, I would be foolish to try and tune it myself, however, if I did, I could pay a mechanic to fix up the mess I created. I assume you would all agree that CFS3 is a "performance" game. So far the only support that I have found so far is user groups like this one.
I read with interest that "...Plenty of people here are willing to help..."
I posted a Multiplayer Server Connection problem on this forum nearly a month ago. 41 people have read it (many times it was me), but NO ONE has ever replied.
My problem still persists.
Don't get me wrong, I am not having a go at Silverfox (or anyone else). I have respect the fact that Silverfox has offered good advice to many people.
However, I appreciate that there are problems that are simply beyond the capacity of end users to resolve on their own. This is especially true for game development.
Microsoft should be making their presence in the forums VERY OBVIOUS, as I have seen in forums for games from other companies, where game developers are readily identifiable, and take an active role in the Forum. Marketing professionals will tell you that direct feedback (both good and bad) from end users is very valuable. Here the feedback is provided to Micorsoft "on a platter", and costs them NOTHING!
There should be an official (Microsoft) mechanism for escalating issues that are raised within these forums.
Currently, this is just "hit and miss" i.e. Questions in the "too hard basket" simply go unanswered.
I hope someone from Microsfot reads this and takes note.
If you ignore the feedback from your clientele you will lose them!!!
I will continue to play the game (via "Quick Combat" mostly since I can only connect to the server once in a blue moon), but I will be thinking very carefully before purchasing another "performance" game from Microsoft.
Why should you tune-up your car?
You do it for best performance.
CFS 3 is
[glb][glb]VERY[/glb][/glb] demanding.
Go without the tune-up if you want...but then you have only one person to blame for poor performance.
That person is not in Redmond, Washington.
