Is Yahoo listening?

[Apex]

Yahoo recently [and again] changed their email format. They have been getting thousands of complaints from users about it via their "Feedback" link at the bottom of their homepage.
In several words, the former format was much, much better for a lot of reasons, but mainly easier to use. Many complaints say they want the old format back.

Several problems with the new format have turned up: No underlining, and worse, sometimes on incoming emails, the apostrophe comes out in code like this: "&apos:". Very annoying.
Lots of complaints about those.

In my too-frequent encounters with accounting software long ago I often wondered how programmers see the user world. Too many times when trying out new software I noticed stuff
that made me wonder if the programmers really knew what accounting was all about. Of course, that world was competitive, which would explain some of the "features" I saw that were
just totally baffling.

I'm now free from that part of life, but nowadays email is important to all of us. I stay with Yahoo because I've got 5 emails and they're all set with auto-fill addresses, contacts, etc., and
to switch would be a major do, so I stick with Yahoo despite all this. I don't like to complain about something that's free, but many others are. I wonder if Yahoo really reads these complaints.

Any Yahoo users here? Any opinions about any of this? Just curious.

[Webb]

If Yahoo listened to people's complaints FoxyTunes would still be around.

[ftldave]

Yahoo is a huge corporation. You're looking too deep. The programmers have little to do with it, so don't cast stones toward the cubicle farms in Bangalore, India. Instead, blame the highly paid morons in Yahoo's corporate management where saying "Yes, boss, great idea boss!" is much more important for a successful career than doing anything of value related to users, clients, or customers. How many "Yes, boss, that's a great idea, boss" lines brought us Microsoft Flight, I wonder? Add to those failures the never-ending drive from corporate marketing departments to have something new to promote and sell, then seeing lousy software like Yahoo's new email, Windows 8.0 Metro interface, Microsoft Flight, the latest versions of Adobe Acrobat Pro, etc., etc., just aren't that big a surprise. There must be some natural law of human behavior about authority-driven hierarchies like big corporations and bureaucracies compelling people to do very, very stupid things.

[Apex]

Fltdave's post here clears things up as to the "why" surrounding this. We don't expect Yahoo to revert back to what we considered better, but it's good to know something about how this process works. Thanks.

So we must adapt to changes. Over time, the Yahoo re-do will become familiar. Until they decide once again to re-do it.

[Blaunarwal]

I use Yahoo too for about 10 years. I liked the tree on the left hand side, with my folders at hand. Now there are given links, missing my personal folders. There seems to be no way to change it. It has a nice background image now. But I didn't really ask for it. If one sends me a mail, sometimes I like to change the subject. No way in Yahoo 2013. Although the issue of the conversation changed long time ago, there's no possibility to edit a given subject.
They spent a lot of money in a new look, I didn't ask for. I use yahoo because of the calendar, which is easy to combine with other tools, easy to mix with other yahoo users calendars. I always give the yahoo mail for people I don't know. I give it on every website and market place. I get a lot of spam and the filter is great. I have a lot of mail stored here (fsx buys with serial numbers) I don't have to care for at home. Maybe NSA is reading it, but I don't mind )). So I will not change this account until they become bankrupt. They do not need to change anything to keep me, they rather don't, if it's not an improvement, like this.
Dan

[Bass]

What is Yahoo!?

I thought is was a search program

Ok, just making a provocating input, but still, i stand with my Q

[T-38Talon]

I'm also having trouble adjusting to the new Yahoo email setup - I can't stand the fact that replies to emails are now bundled up awkwardly with the original message (leading to missed emails), you can't change the title of the email, and when you forward an email you have to be extra careful to not send it back to the original sender. Whoever dreamed up this new format clearly wasn't going to use it - or didn't test it out to find how irritating it is.

[Blaunarwal]

What is Yahoo!?

I thought is was a search program

Ok, just making a provocating input, but still, i stand with my Q

Yes you can search too, but Yahoo never catches up with Google. Google also transformed to a mail and calendar provider and tries also to be a social network, as Yahoo tried already long ago. It seems with search only, you can't get enough customers, so they try to bind you with other services. I search with google and mail with both and all the ads who pay these services, I don not look at.