well 1st i'd like to know how it got on there,,
?
she open an EMail,, or downloaded some supposed music or videos or games
?
I'll tell ya this much,,,, for a fact - a lotta those Supposed Freeware Security and PAYWARE Security programs are loaded with Scams to trick users into thinking their computer has a virus !!!
its been proven even C-Net put out an Advisory a year ago,,,,
they do this to Trick users,,,, because if a user, scanned their computer,, and found NO Viruses or Trojans,,, well they might not want or buy the product.
the other thing is , some of those FREEWARE programs,, are nothing but FAKE Hackers,, coming up with a Clever way to get into your computer to seek information, or use your computer without your knowledge to send other stuff out,,,,
You stated that you've got more than 1 Security program on your computer !!!!!
Badd - Big Mistake right there ,,,, more is NOT always better in this case,,,, too many security programs do not work well together and can actually hurt
the chances of eliminating or finding the problem.....
Pick 1 reputable ,,, Anti Virus program,,,,
take time to set it up properly !!!!!!!!!!!!!!
Now, All I use is - "Microsofts Security Essentials", do NOT have any other Security stuff on your computer !!!
this will scan ever drive on your computer and every file / folder,,,,,
Ohhh its from those guys up in Seattle Washington too,,,, called Microsoft !!!!!!!!!
It will take some time to scan your computer, maybe several hours !!!!!! let it do its thing !!!!
Microsoft Security Essentials :
http://windows.microsoft.com/en-us/windows/security-essentials-download Microsoft Security Link # 2
http://www.downloadinfo.co/review/microsoft-security-essentials/?kw=microsoft+security+essentials&subid=DIMSUS&cust=microsoft+security+essentials&type=msec&gclid=CI-u45T5jLcCFUOe4Aod3DwAvw&utm_campaign=DIMSUS&fwd=1