Check out the World's Best airlines. The survey was taken by Skytrax between June 2004 and May 2005.
The survey focused on 35 different aspects of passenger satisfaction such as the user-friendliness of the Internet site, cabin service and comfort, and the friendliness, attentiveness and language skills of the staff.
http://www.airlinequality.com/2005/airl ... .htm#world
**Congrats to Air Canada for being on top in North America! ;D