Small dent in my right front fender, sorta like a baseball hit it. So my insurance co. sends their claims adjustor out, and he does up this rocket science level analysis in his laptop, (gotta take the fender off, maybe repaint it, blah blah, etc.) and we wind up with a $730 fix estimate over 12.4 hours, and of course I woulda hadda leave my car somewhere overnight or so, maybe get a rental, whatever. What a load.
I wouldn't even consider making a claim for a small dent. As you've discovered it's generally cheap enough to get it fixed privately. Depends on the type of insurance you've got. Most people in this country have some sort of excess to reduce the cost of the premium so it's not worth making small claims.
I've been driving for something like 50 years & can count the number of insurance claims I've made on one hand. Perhaps I've been lucky but I've always been treated fairly & promptly. I obviously can't comment on what happens over the Pond.
I have no connection with any insurance company & no particular axe to grind.
