Caveman

He emailed me this morning, it appears he's having problems logging in.
From the email-
Hope someone can figure this out for him.
From the email-
This morning I ran a program " crapcleaner " and it wiped out all reconition of me from the forums. I can't even re-register or get in touch with anyone to help. My PC keeps coming back to me with an error message saying in effect that #1 I'm already logged in / #2 that I "in effect " don't exist . I even used the "RESTORE " program and get the same results.
Hope someone can figure this out for him.