Just shows you how well drilled both pilots and controllers are drilled in Emergency proccedures. The pilots, during the entire radio call, seemed calm and collected and were able to give all the details required. The controller as well seemed to be just as calm and had thought ahead to ease the workload for the pilots. When he asks for taxi clearance, the controller says "would a tug make it easier, there is one on standby" Very proffesionally handled IMHO
Why would towning the aircraft of the taxiway make things easier? Aircraft sits, blocking the taxiway and you then introduce other factors into the picture that could go wrong with the towing, equipment and the human factors. Taxi on one engine, no biggy.
As for staying calm and collected, these guys are professionals, did you expect to hear complete panic over the airwaves?
As usual everyone is reading far to much into this sort of story, however as I work in the industry maybe I see it from another perspective. If they could not handle this on a clear no weather day, then they are in the wrong job.
Matt