shockwave

tried to get my shockwave fw190 back , which i lost, and i received no response from them. do they have a forum hidden somewhere? or do they just not have amy customer service? on vacation?
Flight Simulator and other chat
https://forums.simviation.com/phpBB3/
https://forums.simviation.com/phpBB3/viewtopic.php?f=32&t=93188