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problem with aerosoft
Posted:
Fri Sep 29, 2006 11:18 amby lilley91
i bought the lukla scenery from them, and it all went smoothly, got both the e-mail saying thankyou for using saferpay... and the one with the download link and the serial number
but when i got the beaver, i got the emial through saying thankyou for using saferpay but i havent yet got through the one with the download link etc. etc.
does anyone know either if i have made a mistake or whether there has been a mistake on aerosofts side
thanks
james
Re: problem with aerosoft
Posted:
Fri Sep 29, 2006 12:08 pmby C
i bought the lukla scenery from them, and it all went smoothly, got both the e-mail saying thankyou for using saferpay... and the one with the download link and the serial number
but when i got the beaver, i got the emial through saying thankyou for using saferpay but i havent yet got through the one with the download link etc. etc.
does anyone know either if i have made a mistake or whether there has been a mistake on aerosofts side
thanks
james
Did you buy them in the same transaction? If so they will be on the same email. As always, check all your inboxes and junkmail - if not email aerosoft...
Re: problem with aerosoft
Posted:
Fri Sep 29, 2006 2:39 pmby matt2190
You dont need the e-mail. Just log on to your account on the aerosoft website and your order should be there with a download link.
Re: problem with aerosoft
Posted:
Fri Sep 29, 2006 2:57 pmby C
You dont need the e-mail. Just log on to your account on the aerosoft website and your order should be there with a download link.
Now there's a more sensible answer...
Re: problem with aerosoft
Posted:
Fri Sep 29, 2006 4:15 pmby lilley91
hey guys
yeh ive checked my junk emails and stuff, and i have looked at my account and order details and stuff, to no avail....
im not impressed
ill e-mail aerosoft tomorro when i get back from tennis and squash if the e-mail hasnt arrived by then
james
Re: problem with aerosoft
Posted:
Sat Sep 30, 2006 1:54 pmby lilley91
Hey again guys, im not sure how long i should wait before getting annoyed but i contacted aerosoft by e-mail but i have not had a reply yet, i emailed at 3 and it is now 10.
james
Re: problem with aerosoft
Posted:
Sat Sep 30, 2006 3:58 pmby C
Hey again guys, im not sure how long i should wait before getting annoyed but i contacted aerosoft by e-mail but i have not had a reply yet, i emailed at 3 and it is now 10.
james
It also happens to be Saturday...
You can't necessarily expect 24hr customer support from a relatively small company. Just Flight are the same 9pm - 5pm Monday to Friday.
Re: problem with aerosoft
Posted:
Sun Oct 01, 2006 4:43 amby lilley91
oh yeah, forgot it was a saturday
still no reply, but it is a sunday!! :P
james
Re: problem with aerosoft
Posted:
Sun Oct 01, 2006 9:58 amby Hai Perso Coyone?
I find it best to use their forum...
