Simviation Forums

I have been to every one of those places.

Keep smiling
Tug

Ya got a problem with customer service, OK, most people call and try to talk it out. It sometimes turns out "negotiating". You try to explain the problem to someone over the phone, and the person on the other end may, or may not, fully grasp. Depending on the problem and the company.

Write them a letter instead, clearly stating your case.

It worked last year for me with a dispute I had with a major telecom company. Next statement, problem resolved, no mess, no fuss, no bull. And no wasted time trying to state your case verbally.

Had I done it by phone, the rep would have had to consult with a super, wasting my time, and possibly not getting the story right.

AND, it also saves another aspect of time: Trying to get through to a rep.

A short letter is worth a thousand words.