Virtualcol

I have both the DASH 8 & the ATR 42/72 series from Virtualcol, and both acft - doesn't matter which series/model, has the same fuel issue. I fill both left and right tanks to the same qty, but the acft only feeds from the left tank. The qty on the right never changes. When the left tank reaches "0" qty, both engines shut down. Manipulating the pump and crossfeed switch's doesn't help.
Any one else have this issue, or seen this before?
I wrote Virtualcol, but they have not responded.
Thx
Any one else have this issue, or seen this before?
I wrote Virtualcol, but they have not responded.
Thx