Simviation Forums

Here's a hard lesson learned about the Guillemont Company from me. I have been trying to get this company to honor their warranty since Sept. Please note that they received my unit in Oct.....I started this process in Sept. It is now my conquest to spread the news about them. Here's a copy of my last and final email to their support group:

To whom it may concern:

I have included an entire series of threads concerning the repair of my joystick for your reading enjoyment (that's scarcasm).

I can tell by your lack of response (again) to my inquiry this week that your company is not going to honor it's warranty.

I have been waiting since early October for you to repair my joystick only to find out now that you don't have the parts and are now making excuses
for not replacing my unit. My patience has run it's course, and I'm tired of waiting for your company to do it's legal duty under your published warranty.

If I do not receive a response before December 6th, I will take my own course of action. I will spend considerable amounts of personal time to
generate negative advertisment and commentary via Flight Sim forums and their associated sites, all retail sites that have "review" areas, and resellers,
to warn the user public of your product's useful service life and your crappy customer response. I'm sure any potential customers would appreciate
knowing how your company does business. I trust that the damage to your products reputation will be considerably more than if you would have treated
me fairly from the start.

Signed,

Out of patience

I have only good things to say about them.
The speedbrake switch on my HOTAS cougar broke aftera  couple of weeks of usage. But I just emailed them about it and got a new button that I easily replaced by myself  :)