windows genuine

i'm having a problem with windows that my copy of windows is genuine but when i try to download something on the microsoft website i get this message saying that i cannot continue with the download but when i go to download updates it says that my copy is genuine. i tried going to the manage addons in tools and disable the genuine advantage addon so i can get through the dowload but then it says this setting is managed by your administrator(but i'm the administrator!)please help me anyway you can i don't mind
(this is NOT hacking)
(this is NOT hacking)