Virus and Spyware Removal

[rootbeer]

I took my machine in for virus and spyware removal last week. I got it back and now my SBC Global internet rocketship doesn't work and my Windows Media Player is kaput. Is there any way I can download the media player and try to get that going again? I was on the phone to very nice guy in the Phillipines about the rocketship problem, but we got nowhere. He says he thinks my browser or something like it is corrupted. It worked fabuloso before the clean-up; now it does not. I am flummoxed...

[Gunny04]

Windows media player can be downloaded from microsofts site or Windows update I think. The internet, is it dial up or highspeed? if its high speed just enable it without the login junk.... if its dial up I have no idea, full format maybe?

Gunny

[eno]

Why did you send your comp off for this service? ....... Didn't you have any AV/Spyware tools installed?

[rootbeer]

I had nothing in the way of protections in place since my Norton expired in May of 2006. I bought a new monitor and went 'round and 'round in these pages about which video card to buy. I eventually took the monitor back because it was so bright that I could not read 10-point black text against a white background. I wanted Best Buy to do a virus and spyware clean-up, but they wanted $400 and two weeks to do it. I decided that was too much and took the machine back without having them fix it. I then went down the street to CompUSA to waste time and see what they had in the way of video cards. I saw nothing that was recommended by ctjoyce, so I went around the corner to pcclub and to look for a bigger power supply. While I was there, I saw the video card ct did recommend. I talked to the guys at pcclub, explaining that I wanted to run FS10 and that my machine took over 2-1/2 minutes to boot to desktop. It didn't take long to take the power supply and a video card one step higher than ct's reco off the shelf and have it signed-up for virus and spyware removal to boot. I came back the next day to get it. They told me that Free AVG and some other AVG product was all I needed. When I got home and hooked it up, my SBC Yahoo! DSL would not log me on (it didn't even recognize me) and my Windows Media Player would not launch my WMV, AVI or MPEG files. I have so little time to flunk around with this thing. I work long hours just about every day. Getting it back to pcclub and getting it fixed to my satisfaction is going to be an undertaking of biblical proportions. For now, I will just put up with it. I'll eventually get it straightened out, but I know not when...

[Politically Incorrect]

And now you know why paying someone to clean your pc is insane. There is no telling what they may have removed.

[rootbeer]

I'm the kind of guy who has to live and learn. I have so much excrement on this machine, I really wouldn't know it if it got wiped out or not...


I have now downloaded Windows Media Player twice and allegedly installed it-- twice. The result is no joy. My files still do not play. Any ideas?

[Politically Incorrect]

By saying your files don't play, do you mean they won't load or they load but don't make any sound?
Does WMP start up when you tell it too or does it crash?

[rootbeer]

I click on the thumbnail for the file, a blue border appears around the thumbnail for the file, I get the hourglass for a second, then it goes back to the arrow, the blue border around the thumbnail goes light brown and that's it. It doesn't "launch" to the opening screen of WMP and begin playing. I get essentially nothing...